FAQ

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Standard shipping on domestic items is 3-7 business days from order date. This includes our 1-2 business days for processing. DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS. 

I am not in love with my order, can it be returned? What if there is an issue?

ShopAvecMoi does not offer returns currently due to COVID-19 precautions. All sales are FINAL! No returns or exchanges. 


However, if the product is defective or damaged, please notify us within 48 hours of receiving that order and we will make every attempt to replace it with the same item at no additional charge to you. 

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply check your order confirmation email and confirm. Once you double check that the address given is wrong, kindly notify us via email at admin@shopavecmoi.com. If the given address is wrong we can change the address to the correct one within 48 hours. 


I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you. Please send an email to admin@shopavecmoi.com and we will be happy to assist you in any way we can.


We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thank you.

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